Terms & conditions

These terms are an agreement between you and Agentiq BD ("Agentiq BD", "we", "us"), based at Pragati Sarani, Merul Badda, Dhaka, Bangladesh. By using our website or approving a quote, you agree to them. If you accept on behalf of a company, you confirm that you are allowed to bind that company.

For a project, the contract is made up of your approved quote or proposal, any signed agreement or statement of work, and these terms. If they conflict, the signed agreement comes first, then the approved quote, then these terms.

You may use our website to learn about our services and to contact us. You must not:

• use the website for anything unlawful, misleading or harmful
• try to break, overload or gain unauthorised access to the website or our systems
• copy large parts of the website, or present our content, graphics or case studies as your own

Articles, guides and examples on the website are general information, not professional advice for your specific situation. Example scenarios are marked as examples and do not describe real clients unless we say so.

Prices, timelines and package descriptions on the website are a guide and are not an offer. A binding price exists only in a written quote we send you.

The text, designs, illustrations, logos, the Agentiq BD name and our mascot on this website belong to Agentiq BD or are used with permission. You may link to our pages and quote short parts with credit to Agentiq BD. Anything more needs our written permission.

Every paid project follows the same order:

• Discovery: we learn about your business, goals and current tools.
• Quote: we send a written quote or proposal with the scope, deliverables, price, timeline, payment schedule and support plan.
• Approval: the project starts when you approve the quote in writing (email is enough) and make any first payment the quote asks for.
• Delivery: we share progress on a test link, then launch and hand over.

Our current packages are described on the Packages page.

The 48-Hour AI Business Audit is free and places you under no obligation to buy anything. After the discovery call and once we have received the information we need, we send a written summary of your workflows, the top three AI and automation opportunities we see, and a suggested action plan, normally within 48 hours.

The audit is advice only. It does not include working prototypes or proofs of concept, detailed technical design or architecture, extensive technical research, or any implementation. Those are paid work.

We may decline or delay audit requests, for example when we are fully booked or the business is outside the areas we work in.

• Quotes are valid for 30 days unless the quote says otherwise.
• Prices are in US dollars unless the quote states another currency.
• You pay according to the payment schedule in your quote. Invoices are due by the date shown on the invoice.
• Prices do not include taxes, VAT or bank and transfer charges, unless the quote says they do.
• Third-party costs are separate and paid by you unless the quote includes them. These include hosting, domains, software licences and subscriptions, AI model and API usage, SMS and messaging fees, and payment gateway fees.
• If a payment is late, we may pause work until it is made, and the timeline moves by the length of the pause.

You can ask for changes at any time. If a change adds work, we will tell you the effect on price and timeline in writing before we do it. The change is part of the project once you approve it.

Good projects need both sides. You agree to:

• give us accurate information, content, access and feedback in good time
• name one person who can make decisions and approve work
• open accounts in your own name where a service needs one, for example payment gateway, courier, cloud, messaging or AI provider accounts
• make sure you have the right to share any content and data you give us, and that using it in the project is lawful

If we are waiting on information, access, approvals or third-party account approvals, the timeline moves by the time we wait.

Timelines on the website and in quotes are good-faith estimates. We will tell you early if something puts the date at risk.

At each delivery stage we share the work for you to review. You have 7 days to tell us about anything that does not match the agreed scope. We fix those points, and the stage is accepted when they are fixed, when 7 days pass without feedback, or when you start using the work in your business.

• Your materials: your content, data, brand and documents stay yours. You allow us to use them only to deliver the project.
• Custom work: when you have paid in full, you own the custom code, designs and documentation we created specifically for your project, and we hand over the source code and access.
• Our tools: we keep ownership of the tools, libraries, templates, components and know-how we had before the project or build for general use. Where they are part of your deliverables, you get a permanent, non-exclusive right to use and modify them as part of that work.
• Third-party and open-source software: these stay under their own licences, which we will tell you about.
• Before full payment, you may use the work for review and testing only.

We will only name you as a client or show your project in our portfolio with your permission.

Both sides will keep the other’s confidential information private, use it only for the project, and share it only with people who need it and are bound to keep it confidential. This does not cover information that is already public or that the law requires us to disclose. We are happy to sign a non-disclosure agreement before discovery.

AI models can produce answers that are wrong, incomplete or out of date. We design the systems we build with clear permissions, human approval for sensitive actions and audit trails, and we test them before launch. Even so:

• you are responsible for reviewing AI outputs and for the decisions you make with them
• AI systems must not be used as the only basis for legal, medical, financial or safety decisions
• we do not guarantee specific business results, such as revenue, savings or response rates
• AI models and APIs from outside providers are used under those providers’ terms and may change, be priced differently or be withdrawn over time

Each side follows the data protection laws that apply to it. When we handle personal information inside your systems, we act on your instructions as your service provider, as described in our Privacy Policy. A data processing agreement is available on request.

Your quote sets out the support plan for after launch. If it includes a bug-fix period, we fix defects in our own work that are reported within that period at no extra cost.

Ongoing support, maintenance, monitoring, hosting management and new features are provided under a separate support plan. We are not responsible for problems caused by changes someone else makes to the system, or by changes to outside services.

Many projects connect to services we do not control, such as WhatsApp and Meta, payment gateways, couriers, hosting and cloud providers, and AI model providers. We are not responsible for their outages, policy or price changes, or for an account being refused or suspended by them. Where possible, we will help you find a workaround.

Either side can end a project by giving written notice. If the project ends:

• you pay for the work done up to the end date, and for third-party costs we have already committed to on your behalf
• we refund any amount you paid in advance for work that has not been started
• once those amounts are settled, we hand over the work completed so far

Either side may end the project straight away if the other seriously breaks these terms and does not fix it within 14 days of being told in writing.

We will deliver our services with reasonable skill and care, to the standard expected of a professional software company.

Apart from that promise and anything written in your quote or agreement, our website and services are provided "as is". We do not promise that the website or any system will always be available or completely free of errors.

To the extent the law allows:

• our total liability for a project is limited to the amount you paid us for that project in the 12 months before the claim
• neither side is liable for indirect or consequential losses, such as lost profit, lost revenue, lost data or damage to reputation

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

You agree to cover our reasonable losses if a claim is made against us because content or data you gave us breaks someone else’s rights or the law.

Neither side is responsible for delays caused by events outside its reasonable control, such as natural disasters, internet or power outages, strikes, government action or failures of outside services. The affected side will tell the other promptly and do what it reasonably can to reduce the delay.

These terms are governed by the laws of Bangladesh. If a disagreement comes up, we will first try to settle it in good faith by talking. If that does not work within 30 days, the courts of Dhaka, Bangladesh have jurisdiction.

• We may update these terms. The version on this page on the date you approve a quote applies to that project.
• If part of these terms cannot be enforced, the rest still applies.
• Neither side may transfer the contract to someone else without the other’s written consent, except as part of a merger or sale of the business.
• If we do not enforce a right straight away, we have not given it up.

Questions about these terms can be sent to sales@agentiqbd.com, by phone on 01304867542, or on WhatsApp. Our address is Pragati Sarani, Merul Badda, Dhaka, Bangladesh.