Privacy policy

Agentiq BD ("Agentiq BD", "we", "us") is an AI engineering and software company based at Pragati Sarani, Merul Badda, Dhaka, Bangladesh. We decide how and why personal information collected through our website and our own business activities is used.

Some of our products, such as MyPixel Guard and BatchPilot, may have their own privacy notices. Where a product has its own notice, that notice applies to the product.

Questions about this policy can be sent to sales@agentiqbd.com.

Information you give us. When you email us, message us on WhatsApp, call us or ask for a quote or audit, we receive what you choose to share. This usually includes:

• your name, email address and phone or WhatsApp number
• your company name, role and website
• the content of your messages, and any files you send
• information about your business, workflows and tools that you share for an audit, proposal or project

Bookings. If you book a discovery call through our scheduling link, the scheduling provider shares your name, email address, the time you chose and any answers you give with us.

Information collected automatically. Like almost every website, our server records basic technical details for each request: IP address, browser and device type, the page requested, the referring page, and the date and time. We use these logs to keep the site secure and to fix problems, not to build profiles of visitors.

Business contact details. We may find the business contact details of companies we think could benefit from our services in public sources such as company websites, business directories and professional profiles, and contact them about our services. Every message we send explains how to tell us to stop.

Please do not send us sensitive information (for example health, financial account or government ID details) through email or chat unless we have agreed a secure way to receive it for a project.

This website does not set advertising or analytics cookies and does not use tracking pixels. Fonts and images are served from our own server.

If we add analytics in the future, we will update this policy first and, where the law requires it, ask for your consent.

When you follow a link to another service, such as WhatsApp, our scheduling provider or our social media pages, that service may set its own cookies under its own privacy policy.

We use personal information to:

• reply to your enquiries and hold discovery calls
• prepare your free AI Business Audit, proposals and quotes
• deliver, support and maintain the projects you hire us for
• send invoices, keep business and tax records and meet our legal obligations
• keep our website and systems secure and working properly
• contact businesses about our services, as described above

We only send newsletters or marketing updates to people who ask for them, and you can unsubscribe at any time.

If you are in a country whose law requires a legal basis for processing personal information (such as the EU or the UK), we rely on:

• Contract: to take steps you ask for before a project and to deliver the project.
• Legitimate interests: to answer enquiries, contact businesses about relevant services, run and secure our website, and improve our services, balanced against your rights.
• Legal obligation: to keep financial and tax records.
• Consent: where we ask for it, for example for newsletters. You can withdraw consent at any time.

When we build or run systems for a client, we may handle personal information that belongs to the client, such as their customers, staff or students. In those cases the client decides how that information is used, and we act on the client’s written instructions as their service provider.

For client projects we:

• access only the data needed for the agreed work, and only for as long as needed
• use test or sample data wherever real data is not required
• agree with the client which outside services, including AI model providers, will process their data
• do not use client data to train AI models without the client’s written permission
• return or delete client data at the end of the project, unless the client asks us to keep it or the law requires us to

A data processing agreement is available on request.

We do not sell or rent personal information. We share it only with:

• service providers that help us run the business, such as our hosting provider, email provider, scheduling provider, messaging services and banks or payment services, each only for the job they do for us
• outside services used in a client project, as agreed with that client
• professional advisers such as accountants and lawyers, under a duty of confidentiality
• public authorities, when the law requires it or to protect our rights, our clients or the public
• a buyer or successor, if our business is ever merged or sold, under the protections of this policy

We are based in Bangladesh and work with clients around the world. Some of our service providers store or process information in other countries. When we transfer personal information across borders, we use providers with strong security practices and, where the law requires it, appropriate contractual safeguards.

We keep personal information only as long as we need it for the reasons above:

• Enquiries that do not lead to a project: up to 24 months after our last contact.
• Client and project records: for the length of the relationship, and afterwards for as long as tax, accounting or other laws require.
• Server logs: normally no longer than 90 days, unless needed to investigate a security issue.

After that, we delete the information or make it anonymous.

We protect information with encrypted connections (HTTPS), access limited to the people who need it, separate credentials for each system, and regular updates to our servers and software. For client systems we design permissions, approvals and audit trails as part of the build.

No system can be guaranteed to be completely secure. If a security incident affects your personal information, we will tell you and the relevant authorities when the law requires it.

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• object to, or ask us to limit, how we use it, including for outreach
• withdraw any consent you have given
• receive your information in a portable format
• complain to the data protection authority where you live

To use any of these rights, email sales@agentiqbd.com. We may need to confirm your identity first, and we aim to reply within 30 days. If your information came to us through a client project, we will pass your request to that client and help them answer it.

Our website and services are meant for businesses and adults. We do not knowingly collect personal information from children through this website. If you believe a child has sent us personal information, contact us and we will delete it.

Our website links to other websites and services, including our products, our social media pages, WhatsApp and our scheduling provider. Their own privacy policies apply when you use them.

We may update this policy when our services or the law change. We will post the new version on this page with a new "last updated" date, and tell clients directly about important changes.

For any privacy question or request, email sales@agentiqbd.com, call 01304867542 or message us on WhatsApp. Our address is Pragati Sarani, Merul Badda, Dhaka, Bangladesh.

Our Terms & Conditions explain the rules for using our website and services.