AI chatbot development for your website, WhatsApp and Messenger
A chat assistant on your website, WhatsApp or Messenger that understands customers in their own words, answers from your information and hands over to your team when it should.
Free call. Honest advice, even if the answer is “you don’t need AI for this”.
- Website chat
- Knowledge base
- Human handoff
The basics
What is an AI chatbot?
An AI chatbot is a chat assistant that answers customer questions in natural language. Agentiq BD builds AI chatbots for websites, WhatsApp and Messenger that answer from your own documents and policies instead of guessing, and hand the conversation to a person when it matters.
- Website chat
- Knowledge base
- Human handoff
In plain words
Imagine your best support person wrote down everything they know, and an assistant could read all of it in a second before every reply. The chatbot does the reading and the replying. Your team steps in whenever a customer needs a person.
Key terms
- AI chatbot
- A chat assistant that understands questions in natural language and replies in a conversation.
- Knowledge base
- The collection of your FAQs, policies and product details the chatbot answers from.
- Human handoff
- Passing the conversation, with its full history, to a person when the chatbot should not answer.
How it works
From request to result, step by step.
- 01
We load your knowledge
FAQs, policies, price lists and product details go into a knowledge base the assistant can search.
- 02
A customer asks
They type a question in their own words on your website, WhatsApp or Messenger.
- 03
It answers from your content
The assistant finds the relevant information and replies, without inventing what is not there.
- 04
Handoff and follow-up
If it cannot help, or the customer asks for a person, the whole conversation goes to your team. Leads are saved to your CRM.
Pick a channel · watch a real chat
Your knowledge
- Shop FAQs
- Price list
- Delivery policy
- Return policy
Loading your documents…
Online fashion store
Pip · replies instantly
Learning your documents…
Saved for your team
Name
- —
Phone
- —
Wants
- —
- 01
We load your knowledge
- 02
A customer asks
- 03
It answers from your content
- 04
Handoff and follow-up
Sound familiar?
What changes when it is in place.
The everyday problems this service is built to remove, and what the same work looks like afterwards.
Today
With AI Chatbot Development
Today: Messages sent after office hours wait until the next morning
Afterwards: Common questions answered at any hour
Today: Staff type the same delivery and price answers all day
Afterwards: Your team focuses on the chats that need a person
Today: Customers give up on menu bots that do not understand them
Afterwards: Customers ask in plain language and get a relevant answer
Today: Chat enquiries never make it onto the sales list
Afterwards: Names, numbers and requests captured in your CRM or sheet
What you get
What we build for you.
Every project is scoped to your process, so the exact list is agreed in discovery. These are the pieces we typically deliver.
- 01
Website chat widgets trained on your own content
- 02
WhatsApp and Messenger assistants for enquiries, orders and follow-up
- 03
Answers grounded in your knowledge base, with sources you can review
- 04
Human handoff with the full conversation passed on
- 05
Lead capture that writes into your CRM or spreadsheet
Included in every build
Scoped permissions
Each part of the system gets only the access it needs.
Testing for failure cases
We test what happens when inputs are wrong, missing or unexpected.
Monitoring
You can see that it is running, and we are alerted when it is not.
Documentation & handover
Written down so your team understands and can maintain it.
Support after launch
The support plan is agreed with you before we start.
Use cases
Where it fits in.
Example scenarios to show how this works in practice. Yours will be shaped around your own process.
E-commerce
ExampleProduct and delivery questions on WhatsApp
Answers stock, size and delivery questions from your catalogue and policies, then collects the order details.
Education
ExampleAdmission enquiries
Explains courses, fees and schedules from your prospectus and saves interested students for a call-back.
Services
ExampleWebsite support assistant
Answers from your help pages and opens a ticket with the full chat when a problem needs your team.
Is it right for you?
An honest fit check.
We would rather tell you now than sell you something you do not need.
A good fit for
- Businesses that get most enquiries through WhatsApp or Messenger
- Teams with a website full of questions that never get answered after hours
- Companies with documentation customers rarely read
Probably not yet if
- There is no written information yet for the assistant to answer from (we can help you create it first)
- Almost every conversation needs personal judgment
- You get so few chats that a simple contact form already works
Not sure which side you are on? That is exactly what the discovery call is for.
Talk it through with the engineer who would build it.
Tell us how the work runs in your business today, and we will tell you what is worth doing first.
How we work with you
Three steps, and you approve the plan first.
01Discovery
We listen first.
A conversation about the problem and the workflow behind it. We ask questions, look at how you work today, and tell you honestly whether AI, automation or plain software is the right fit.
A clear view of what is worth building.
02Plan
We agree the plan.
We propose the architecture, the integrations and the risks, often starting with a working prototype of the core workflow. You see a clear estimate before anything is built.
A scoped plan and estimate you have approved.
03Build & support
We build, we stay.
The system is built and tested for accuracy, permissions and failure cases, then deployed with access control and monitoring. Support after launch is agreed with you up front.
A system in daily use, with support in place.
FAQ
Common questions
Have a question about AI chatbot development that is not here?
Ask us on WhatsAppHow is an AI chatbot different from a normal chatbot?
A rule-based chatbot follows fixed menus. An AI chatbot understands free-text questions and answers from your own material, so customers can ask in their own words. We keep it grounded in your content and add a handoff to a person.
Can you connect a chatbot to WhatsApp?
Yes. We build WhatsApp assistants that sit alongside your existing number and workflow. The exact setup depends on the WhatsApp Business options available to you, which we confirm during discovery.
What happens when the chatbot does not know the answer?
It says so and passes the conversation to your team instead of inventing an answer. You choose who receives it and how.
How do pricing and project timelines work?
Each package lists a starting price and a typical timeline, for example AI & Workflow Automation from $500 in 1–4 weeks. The exact price depends on integrations and complexity, so after a discovery conversation we send a fixed scope and quote for you to approve before work starts. Not sure where to begin? The 48-Hour AI Business Audit is free.
Do you provide ongoing maintenance?
Yes. Support and improvement after go-live are part of how we work, and the scope is agreed with you as part of the project: documentation, training, monitoring and a support plan.
Next step
Ready to talk about AI chatbot development?
Book a free discovery call. We will look at how the work runs today and tell you honestly what is worth building first.
Prefer a fixed scope and price? See AI Commerce Launch ($800–$3,000)
Not sure where to start? Ask for an AI Business Audit or email sales@agentiqbd.com